The Problem: Fragmented Tools & Manual Work
Many small companies are still handling their support requests with a mix of simple ticketing systems, spreadsheets and scattered processes. In fact, your peers are very aware of the problem:
40% use simple ticketing software that often doesn't integrate well with other tools.
10% still manage everything manually using shared email inboxes.
This lack of a centralized system leads to shared inboxes that are difficult to manage and ask for manual work that kills your team's productivity.
70% of customers will switch suppliers after just one bad support experience, regardless of how good your actual product is. The problem is not your product, it's the lack of visibility and follow-up.
What I Set Up for You
I use Odoo to build a lightweight support desk. You don't pay for licenses, and you retain full ownership of your data. No vendor lock‑in, and I don't sell software.
I configure Odoo to give you:
Email‑to‑ticket – Every client email becomes a single, tracked ticket. Keep the full history. No request gets lost.
Ticket stages – Adjust the workflow to match your process.
Client portal – Clients see their own ticket status. No more “what's the status?” emails. Reduce your team’s workload.
Email templates per stage – Automatic, professional replies that match your brand – using dynamic data from your client and your workflow.
Searchable history – Save past solutions. When a similar issue appears, your team finds the answer without starting from zero.
Prevent SLA breaches – Monitor resolution times. Get alerted when a ticket exceeds agreed response or resolution deadlines.
Message preservation (GoBD) – All ticket messages are preserved exactly as they were – ready for audits.
Complete traceability – Every interaction, every change is documented. No lost context.
Result: Happier clients, lower legal risk, and a support operation that meets German compliance standards. The ticketing system integrates naturally with projects, billing, and other parts of your business – ready to scale when you need it.